Satisfaction Guarantee

1. Our promise

Since 1983, Micro Trends has stood behind every project we deliver. If something we install, configure or build does not work as agreed, we will fix it — promptly and at no additional cost for covered items.

2. What the guarantee covers

• Workmanship: Installation and configuration performed by our technicians is guaranteed for 90 days after completion.
• Repair services: Completed repairs are covered against recurrence of the same fault for 30 days.
• Web development: Bug fixes for the delivered scope are covered for 30 days after final sign-off.

3. What is not covered

• Manufacturer defects in third-party hardware or software (these follow the manufacturer's own warranty).
• Damage caused by misuse, unauthorised modification, accidents, power events or acts of nature.
• Work outside the original scope, change requests or additional features added later.

4. How to make a claim

1. Contact us using the details below within the applicable coverage period.
2. Provide the original invoice or service ticket number.
3. Describe the issue and any steps to reproduce it.

We will triage your claim, confirm coverage and schedule remediation — on-site or remote as appropriate.

5. Manufacturer warranties

Products we resell carry the warranty offered by their manufacturer. We will help coordinate claims under those warranties whenever possible.

← Back to home