Shipping Policy

1. Processing times

In-stock items typically ship within one to two business days after payment clears. Configured or built-to-order systems may take additional time, which will be confirmed on your quote or invoice.

2. Shipping methods

• Standard ground: Generally 3–7 business days within the continental United States.
• Expedited: 2-day and overnight options available at additional cost.
• Local delivery or pickup: Available in the Pasadena, CA area by arrangement.

3. Shipping rates

Rates are calculated based on destination, weight and service level. Exact shipping costs are shown on your quote before you confirm the order.

4. Order tracking

Once your order ships, we will email a tracking number and a link so you can monitor delivery progress.

5. Address accuracy

Please double-check your shipping address before confirming. We cannot be responsible for delays or losses resulting from incorrect addresses provided at checkout.

6. Damaged or lost shipments

If your shipment arrives damaged, please photograph the packaging and contents and contact us within five business days. We will work with the carrier to resolve the claim and arrange replacement or repair where appropriate.

7. International shipping

International shipping may be available by arrangement. Duties, taxes and import fees are the responsibility of the recipient.

8. Repair return shipping

For repair services, we offer drop-off and, where available, courier pickup within our service area. Devices shipped to us for repair are the sender's responsibility in transit; we recommend an insured, trackable service.

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